Refund policy

Return & Cancellation Policy

Gift To Love endeavours to ensure that every transaction on our website is seamless and without any hassle. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed, If you still intent to return the product, then you have to bear the shipping charges. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement. If you’ve received a defective product or any product related issues you have to send us pictures/video of the product within the span of 48 hours of order delivery and upon the same product or an alternative product of your choice failing to be in stock, we will be happy to, following a quality check, offer you a refund which will be processed in 7 working days (after the product reaches us). The refund shall be made through online mode. Orders once placed, cannot be cancelled. If you encounter any issues with your order, kindly send us a video and details of how you opened the package. This ensures a quick resolution and builds trust in our service.

To return or exchange product or report any damages in transit please get in touch with our customer care within 48 hours of delivery at +91 8097876873 OR from Monday to Saturday, between 10:30 AM to 7:30 PM (IST) with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our customer care team will look into the issue and respond to you within 72 working hours. We typically make a reverse pick-up within 3-4 working days. Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

International Orders: if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect the order from our Shipping agency, Gift To Love will not be liable to provide a refund.

Customized Orders: If a customer has purchased customized order as per their measurement, design & the covers are perfectly fitted then their is no refund & exchange.

Refund policy

Cancellation Policy -

gifttolove.in Believes In Helping Its Customers As Far As Possible, And Has, Therefore, A Liberal Cancellation Policy.

Under This Policy :

Cancellations Will Be Considered Only If The Request Is Made Before The Order Has Been Dispatched/ Shipped.
There Will Not Be Any Cancellation If The Order Has Been Dispatched/Shipped.

Return Policy - We Are Committed To Giving Your Products With The Best Quality. We Do Check All The Items Manually To Ensure That You Won't Get Any Kind Of Defective Or Damaged Product And To Maintain Quality.

We Believe In Complete Customer Satisfaction And Try Our Best You Do Not Need To Return Any Products But On Any Occasion, You May Need This Policy.

In Such Sort Of Situations, When You Want To Return We Suggest You Check Your Complete Order By Yourself On Arrival And Do Let Us Inform About The Damaged Or Defective Products Within 48 Hours Of The Delivery. We, Will, Address Your Issue Regarding Refund And Replacement Within 2 Working Days.

Following Are Our After-sales Protection Terms By Which We Will Address Yours After Purchase Issues.

Missing Product -

We Check Twice Your Order Before Shipping To Confirm We Have Sent You All Items Listed In Your Invoice. So Please Kindly Double-check The Quantity You Have Received. Sometimes Any Item Gets Pressed By Another Item. Finally, If You Confirm The Missing Item In Your Order, Please Check Your Parcel Whether It Is Delivered To You In Good Condition. If Not Escalate The Issue

Within 48 Hours Of Delivery.

Defective And Damaged Product -

If There Is Some Major Defects Or Damage Happens Please Let Us Inform With The Image Of That Product In 24 Hours Of Delivery Then We Will Decide Whether We Will Replace That Product Or Issue A Refund For That. We Don't Prefer To Have Goods Been Returned To Us Due To the High Cost Of Return Shipping But You Need To Return The Product Back To Us And Return Shipping Has To Be Paid By The Buyer.

Item Must Be Returned Within 7 Days Of Delivery And Must Be In Original Condition With All Its Original Packing.

If There Is A Genuine Defect Or The Damage We Will Bear Shipping Charges (From Us To You ) But If Found Nothing Wrong With The Returned Product, The Buyer Will Be Responsible For Shipping (From Us To You).

If The Parcel Is Returned To Us Due To Wrong/Incorrect Address Or Buyer Refuses The Parcel To Accept Due To Any Customs/Duties/ Taxes/ Octroi As Per Their Land Laws Or For Any Other Reason, Both The Shipping Charges As Well As Payment For Goods Will Not Be Refunded In Any Case.

Wrong Product Received -

If You Receive Products Different Then You Ordered Do Let Us Inform About That Along With Pictures Of The Item Received Within 48 Hours Of Receiving Shipment, We Will Refund You Or Replace Them Free Of Cost.

Points To Note -

100% Original Products
Shipping Cost Is Depends On Shipping Destination And The Total Weight Of Consignment.
Cash On Delivery Available
Item Will Be Shipped In 24 Hours.
Delivery (India) - Delivery Within 5 To 7 Business Days From The Booking
Delivery (International) - Delivery Within 7 To 10 Business Days From The Booking
Order Must Be Returned Within 7 Days Of Delivery And Must Be In Original The Condition With All Its Original Packing.
For International Shipments, Shipping Charges, And Any Other Taxes Will Be Paid By The Buyer Only.
The Size Of The Product May Vary A Little Bit For That We Will Not Be Liable For Any Replacement Or Refund.
Shipping Charges For The Return Will Be Paid By The Buyer Only.
Exchange & Return Refund Amount will be deducted Rs. 300 as Handling Charges.